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A. The Director may not grant credits for missed pick-ups.

B. If an error occurs where either a customer has received City solid waste service but was not charged, or a customer was charged for solid waste service that was not received, except for missed pick-ups, a debit or credit may be approved.

C. The Director will research the customer account to determine whether a credit or debit is owed and the amount to be debited or credited.

D. The length of time for either a debit by the City or a credit to the customer will be limited to 36 months prior to the date when the customer notifies the City of the error or the date the City discovers the error. (Ord. No. G-4623, § 1, 2004; Ord. No. G-5756, 2012)