A. If an error occurs and an account holder has received water service but was not charged for that service, the Director may charge the account holder an amount not more than the cost of 36 months of service before the date the Department becomes aware of the error.

B. If an error occurs and an account holder was charged for water service that was not received, the Director may approve a payment or credit to the account holder in an amount not more than the cost of 36 months of service before the date the Department becomes aware of the error. (Ord. No. G-6741, § 2 (Exh. A), 2020)