A. If a customer asserts that a bill for any of the preceding three billing periods has been excessive, the Department will, on written request, re-read the meter and inspect the point of connection for leaks. The Department will charge the fee prescribed in Section 37-85.

B. A customer may have the accuracy of a meter examined and tested by the Department by making a request in writing or by email. On receipt of the request, the Department will examine and test the meter. If the meter registers more than two percent in excess of the actual quantity of water passing through it, the Department will replace the meter. The Department will also adjust the customer’s current bill by the estimated overcharge, as determined by the Director, and will not charge a fee. If the meter registers two percent or less in excess of the actual quantity of water passing through it, the Department will charge the customer the fee prescribed in Section 37-85. On request, the customer may be present during the test to verify the accuracy of the test. (Ord. No. G-6741, § 2 (Exh. A), 2020)